02Account & billing
Find, pay and download invoices – Nexthosting account
Where to find your Nexthosting invoices in the customer account, how to pay open invoices one by one or all together, download them as PDF and what an invoice shows.
In short
You find all invoices in the customer account under Deine Rechnungen (your invoices; finance area). There you pay open invoices – one by one or all together in one payment – and download every invoice as a PDF. Invoices show no VAT, because Nexthosting is a small business under § 19 UStG (German VAT Act).
Where to find your invoices
Section titled “Where to find your invoices”In the customer account, open the Finanzen (finances) area and there Deine Rechnungen (direct link: nexthosting.net/account/billing/invoice). You also see open invoices on the overview in the Handlungsbedarf (action needed) box.
Paying an invoice
Section titled “Paying an invoice”- Open Deine Rechnungen and choose the open invoice.
- Start the payment and choose a payment method. If you have credit, you can also settle the invoice with it.
- Once the payment is confirmed, the invoice is marked as paid. If your product was suspended because of the open invoice, it is unlocked again when the payment arrives.
Paying all open invoices at once
Section titled “Paying all open invoices at once”If you have several open invoices, you do not have to pay them one by one. In the invoice list and in the payment dialog of an invoice you can choose whether to pay only this invoice or all open invoices together. You then pay the total in one go – handy when several renewals fall due at the same time.
Downloading an invoice as PDF
Section titled “Downloading an invoice as PDF”You can view every invoice in the customer account and download it as a PDF – for example for your records or for the bookkeeping of your club or company.
What an invoice shows
Section titled “What an invoice shows”| Item | Meaning |
|---|---|
| Contract number (Vertragsnummer) | Appears on every invoice. You need it, for example, for a cancellation without logging in. |
| Due date (Fälligkeitstermin) | The invoice must be paid by this day (AGB § 7; AGB = General Terms and Conditions). |
| Total without VAT | Nexthosting is a small business under § 19 UStG. No VAT is shown, and you cannot deduct input VAT. |
What happens if I do not pay?
Section titled “What happens if I do not pay?”If an invoice stays open, you are reminded, the product is suspended on the 2nd day after the due date at the earliest, and the contract is ended on the 10th day at the earliest. The exact sequence is shown in Payment default and suspension.
Changing invoice details
Section titled “Changing invoice details”If your address or company name is wrong, change it in the Einstellungen (settings) of your account before the next invoice is created. For an invoice that has already been issued, write a ticket – the contact form has the topic “Rechnung & Vertrag” (“invoice and contract”) for this.
Frequently asked questions
Section titled “Frequently asked questions”Why was an invoice cancelled?
Section titled “Why was an invoice cancelled?”This happens, for example, when you pause a game server: an invoice for the next period that has already been created but not yet paid is then cancelled. See Pausing a server.
How long are my invoices kept?
Section titled “How long are my invoices kept?”Under tax and commercial law, invoice data must be kept for 10 years – even if you close your account (privacy policy).
I paid twice. What now?
Section titled “I paid twice. What now?”Open a ticket with both payments (date, amount, payment method). Support will clarify whether the amount is refunded or booked as credit.
Do I get an invoice showing VAT for my company?
Section titled “Do I get an invoice showing VAT for my company?”No. Nexthosting is a small business and does not show any VAT.