10Help & support
Report abuse and unlawful content at Nexthosting
How to report unlawful content or abuse at Nexthosting under Art. 16 DSA: form without a customer account, email to abuse@nexthosting.net and what happens next.
In short
You report unlawful content or abuse on services hosted by Nexthosting via the form at nexthosting.net/abuse or by email to abuse@nexthosting.net. You do not need a customer account for this. Problems with your own server do not belong here, but with support.
What you can report here
Section titled “What you can report here”The form is the point of contact under Art. 16 of the Digital Services Act (DSA). You can report:
- unlawful content on a website or server hosted at Nexthosting
- abuse of services, for example phishing sites, malware or spam coming from Nexthosting servers
- violations of the acceptable use policy
Reporting is free of charge. You do not need an account at Nexthosting. Reports are possible in German and English.
Report or support case?
Section titled “Report or support case?”The difference: an abuse report concerns content or behavior of others that violates the law or rules. A support case concerns your own product, such as a crashed server or a wrong invoice.
How to report
Section titled “How to report”-
Open the form at nexthosting.net/abuse.
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Choose the type of report in the first step “Worum geht es?” (what is it about?).
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State where you found it. In the second step, enter where you found the content, for example the exact web address (URL), the server name or the IP address.
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Describe the problem and give reasons. Explain why you consider the content unlawful or in violation of the rules.
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Attach evidence. You can attach up to three files of up to 5 MB each, for example screenshots.
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Solve the security check (hCaptcha) and submit the report.
The abuse form. On the right it says what happens after the report.
Report by email
Section titled “Report by email”Alternatively, write to abuse@nexthosting.net, in German or English. Here too, state the exact location, a description and evidence.
What happens after the report
Section titled “What happens after the report”- You receive an acknowledgment of receipt with a case number.
- A human reviews the report and decides, not an automated system.
- Nexthosting decides what to do case by case.
Keep the case number. You can use it to follow up later.
Good reports contain
Section titled “Good reports contain”- the exact address (URL, IP address or server name) of the location
- a short description of what can be seen or happens there
- a justification of why it is unlawful or violates rules
- evidence, for example screenshots with date and address bar
- if you are affected: how you are affected
Frequently asked questions
Section titled “Frequently asked questions”Do I have to be a Nexthosting customer to report?
Section titled “Do I have to be a Nexthosting customer to report?”No. The form works without a customer account.
Does reporting cost anything?
Section titled “Does reporting cost anything?”No, it is free.
Will I find out what became of my report?
Section titled “Will I find out what became of my report?”You receive an acknowledgment of receipt with a case number. You can follow up using that number.
My own website is not working. Should I use the abuse form?
Section titled “My own website is not working. Should I use the abuse form?”No. For your own product, use a ticket: Support.
What if someone infringes my trademark or my rights?
Section titled “What if someone infringes my trademark or my rights?”You can report that via the form. State the location and explain which rights are affected. Nexthosting does not offer legal advice.