02Account & billing
Customer account overview – all areas explained
What you find in your Nexthosting customer account – overview, services, domains, finances, support and account – plus action needed, credit and support PIN.
In short
Your customer account is at nexthosting.net/account. On the left you find the areas Übersicht (overview), Dienste (services), Domains, Finanzen (finances), Support and Konto (account). The overview shows you at a glance whether anything needs doing, which services are running and how much credit you have.
The shop is available in German and English, but the labels below are the German ones, as on the German site. The English meaning is given in parentheses.
How to get to your customer account
Section titled “How to get to your customer account”Click Einloggen (“log in”) at the top right of the shop or open nexthosting.net/account directly. If you are already logged in, you land straight on the overview. How logging in works is explained in Register and log in.
The overview (start page of the account)
Section titled “The overview (start page of the account)”The overview greets you with your first name and your Kundennummer (customer number) – “Hallo, Vorname! #C-…”. You need the customer number when you contact support.
| Area | What it shows |
|---|---|
| Ticket eröffnen (“open ticket”) and Guthaben aufladen (“top up credit”) | The two most common actions, right at the top. |
| Handlungsbedarf (action needed) | Open invoices, renewals that are due, or questions for you. If there is nothing to do, it says “Alles erledigt – Keine offenen Rechnungen, fälligen Verlängerungen oder Rückfragen.” (everything done – no open invoices, due renewals or queries). |
| Automatisch bezahlen (pay automatically) | Explains how prepaid products renew automatically – from credit or via a stored credit card or SEPA mandate. With the buttons Guthaben aufladen and Automatische Verlängerung einschalten (“turn on automatic renewal”). |
| Tiles | Aktive Produkte (active products), Domains, Guthaben (credit) and Offene Tickets (open tickets) at a glance. |
| Deine Dienste (your services) | A list of your products with their term (“läuft bis …”, runs until …) and status, for example “Aktiv”. Every game server has a small Panel button that opens the game server panel directly. |
| Support | The button Neues Ticket (“new ticket”) and your Support-PIN with Neu generieren (“generate new”). |
All pages of the account
Section titled “All pages of the account”The menu on the left groups the pages. The drop-down menu of your account in the header takes you to the same pages directly.
| Page | Address | What it is for |
|---|---|---|
| Übersicht (overview) | /account | Start page with action needed, services and support PIN |
| Deine Produkte (your products) | /account/products | All booked products, with the tabs Produkte, Verträge and IP-Adressen. Ansehen opens the product page; for game servers it has the Gameserver-Panel öffnen button, for web hosting the Login button |
| Deine Domains (your domains) | /account/domain | Your domains |
| Deine Verträge (your contracts) | /account/service | Contract and billing only: term, renewal, cancellation. No button to the panel here; you find it under Deine Produkte |
| Supportanfragen (support requests) | /account/tickets | Your tickets to support |
| Guthaben (credit) | /account/billing/balance | Top up credit and view the history |
| Mandate (mandates) | /account/billing/agreements | Stored payment agreements such as a SEPA direct debit mandate |
| Deine Rechnungen (your invoices) | /account/billing/invoice | View and pay invoices and download them as PDF |
| Bestellungen (orders) | /account/billing/orders | Your orders and their status |
| Netzwerk (network) | /account/ipam | Your own IP addresses (read-only) |
| Dokumente (documents) | /account/documents | Documents for your account |
| Einstellungen (settings) | /account/settings | Personal details, privacy (including the data processing agreement, DPA) |
| API | /account/api | Access for your own programs and scripts |
| Kontozugriffe (account access) | /account/access | Access to your customer account |
| Affiliate | /account/affiliate | Affiliate programme: application, link and commission |
| Gmod Loadingscreen | /account/tools/gmod-loadingscreen/start | Free loading screen generator for Garry’s Mod |
| Ausloggen (log out) | – | Log out |
All addresses start with https://nexthosting.net.
Dark mode and language
Section titled “Dark mode and language”At the top of the header of the shop and the customer account you find two switches:
- the Dunkelmodus (dark mode; moon icon) – switches between a light and a dark look,
- the language – Deutsch or English.
What you do where
Section titled “What you do where”Frequently asked questions
Section titled “Frequently asked questions”Where do I find my customer number?
Section titled “Where do I find my customer number?”At the top of the overview, next to the greeting (format “#C-…”).
Where can I see how long my server is paid for?
Section titled “Where can I see how long my server is paid for?”On the overview under Deine Dienste (“läuft bis …”) and under Deine Verträge.
Why does “Handlungsbedarf” show an invoice even though I pay by direct debit?
Section titled “Why does “Handlungsbedarf” show an invoice even though I pay by direct debit?”A direct debit takes a few days to be confirmed. While the collection is in progress, nothing is suspended. Details in Payment default and suspension.
How do I change my email address or postal address?
Section titled “How do I change my email address or postal address?”In the Einstellungen. Keep your details up to date – invoices, reminders and important notices go to the email address on file (AGB § 4 and § 18).